FREQUENTLY ASKED QUESTIONS
Welcome to ANDREA SHE LLC’s FAQ page. Here, we’ve compiled some of the most frequently asked questions from our customers to help you better understand our products and services.
- How do I place an order?
You can easily place an order through our website. Browse the products you want, select the appropriate specifications, and then click the “Add to Cart” button. On the checkout page, follow the prompts to fill in your shipping address and payment information, and finally confirm your order.
- Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We will try our best to help you make changes before shipment. However, if the order has already been shipped, you will need to return it according to our return policy.
- What are the shipping costs and time?
Shipping costs depend on your order amount and shipping address. Generally, orders are shipped within 1-3 business days after processing. The specific delivery time depends on the shipping method and destination you choose. We will provide you with a tracking number so you can track your order status in real time.
- How can I return or exchange goods?
You have the right to request a refund within 7 days of receiving the goods. Please visit our Refund and Returns Policy page for detailed return procedures and requirements.
- What if I receive a defective item?
If you receive a defective item or an item that does not match your order, please contact us immediately at [email protected]. We will arrange a return and provide you with a replacement or refund.
- What payment methods do you accept?
We accept a variety of payment methods, including credit cards (such as Visa, MasterCard, and American Express), debit cards, and other secure payment options. All transactions are processed through a secure encryption system to ensure information security.
- How do I contact customer service?
If you have any questions about our products or services, please contact us as follows:
Email: [email protected]
Phone: +1 (262) 982-8577
Hours: Monday through Friday, 9:00 AM to 5:00 PM (Central Time)
- What is your privacy policy?
We take our customers’ privacy very seriously. For detailed information about how we collect, use, and protect your personal information, please see our Privacy Policy.
If you have any further questions or need more information, please feel free to contact customer service. We are happy to assist you!