REFUND AND RETURNS POLICY

Thank you for shopping at ANDREA SHE LLC! We hope you are satisfied with your purchase. If you have any questions or are dissatisfied with your order, please carefully read the following refund and return policy.

1. Refund and Return Period
   You have the right to request a refund within 7 days of receiving the goods. For returns, the product must be unused, unwashed, and in its original label and packaging condition.
2. Return Process
   2.1 Submitting a Request
   Please contact our customer service team via email at [email protected], providing your order number and reason for return.

2.2 Returning the Goods
Once your return request is approved, please return the goods to the following address: W289S2343 COUNTY ROAD DT, WAUKESHA, WI, 53188

Please ensure you use a trackable mail service, as we are not responsible for returns lost in transit.

3. Refund Processing
   Once we receive and inspect the returned goods, your refund will be processed. Refunds will be processed through your original payment method and typically arrive within 5-10 business days. Please note that bank processing times may vary.
4. Return Shipping Costs
   If the return is due to a product defect or our incorrect shipment, we will cover the shipping costs. Otherwise, you will be responsible for the return shipping costs.
5. Non-Returnable Items
   The following items cannot be returned:

Items with obvious signs of use once the packaging has been opened

Items past the return period

6. Questions and Support
   If you have any questions about our refund and return policy, please feel free to contact us at:

Email: [email protected]
Phone: +1 (262) 982-8577

Thank you for choosing ANDREA SHE LLC. We look forward to providing you with excellent products and services!